COVID-19 and Our Response
Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees while delivering safe, reliable service to you.
Help With Bills
- Please call us if you would like to discuss your account and manage your payments.
- You may qualify for assistance. Please visit our Help With Bill page to learn more.
- HEAP and Emergency HEAP Programs.
- Project SHARE Heating Fund. Your donation helps income-eligible customers with energy emergencies. Active duty military personnel and well-discharged veterans with an active disconnect notice may qualify for help regardless of income. Thank you!
- Emergency Rental Assistance Program - New York has $2.7 billion in rent relief funds from the federal Emergency Rental Assistance Program. This program provides rental and utility relief payments to help eligible renters maintain housing stability. Visit otda.ny.gov/programs/Emergency-Rental-Assistance/ or call 844-NY1RENT (844.691.7368) to learn more and see if you qualify.
Online Account Management Tools
Try our convenient digital tools:
- Download the new FREE Mobile App by texting APP to 697-348 and we'll send you a link to download the app, or searching NYSEG at the App Store or Google Play. With the Mobile App you can view and pay your bill, report an outage and submit a meter reading.
- Call our self-service number 800.600.2275 anytime 24/7 to enter a meter reading, pay your bill, check your account balance, and more.
- Use our website to pay your bill, report outages, start new service, submit a meter reading, and more.
- Make a one-time e-payment or credit card payment online at your convenience. You may also enroll in eBill to continue receiving and paying your bill online.
Maintaining Safe and Reliable Service for You
For your safety, please note the following service adjustments:
- Service visits: As we resume previously suspended work that requires entry into customer homes, we continue to take precautions for your safety and ours. We will continue to practice physical social distancing in our interactions, wear appropriate personal protective equipment as necessary and confirm if anyone in your household is sick, experiencing symptoms or tested positive for COVID-19 so that we can reschedule or take appropriate measures as needed.
- Pay in Person: We encourage you to pay online. If you must pay in person, please confirm whether the locations are open before traveling.
- Energy Efficiency Programs: Energy Efficiency programs have resumed after temporary suspensions due to COVID-19. Prior to resuming program activities, our program partners are required to review and adhere to all New York State Safe Return to Work guidelines. Visit our Smart Energy page for more information on programs that can help you save money and energy.
- Scam Alert: We have recently received reports of scammers attempting to take advantage of the current public health crisis. We urge customers to be on the alert. Learn more about how to protect yourself from scams.
- Report coronavirus fraud and get more info at justice.gov/coronavirus
Community Partners
Food Bank of Central New York
Foodbankcny.org
315.437.1899
info@foodbankcny.org
Counties Served: Cayuga, Chenango, Cortland, Herkimer, Jefferson, Onondaga, Oneida, Madison, Lewis, and Cortland
Food Bank of the Southern Tier
www.foodbankst.org
607.796.6061
Counties Served: Broome, Chemung, Schuyler, Steuben, Tioga, and Tompkins
Foodlink
Counties Served: Allegany, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates
Regional Food Bank of Northeastern New York
Regionalfoodbank.net
518.786.3691
info@regionalfoodbank.net
Direct customers to the Find Food tab
Counties Served: Albany, Clinton, Columbia, Delaware, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Orange, Otsego, Putnam, Rensselaer, Rockland, Saratoga, Schoharie, Schenectady, Sullivan, Ulster, Warren, and Washington