NYSEG to Hold Community Connection Events in Western New York

Reps and advocates at events to connect with customers, offering resources and addressing billing needs


LANCASTER, NY — September 18, 2024 — New York State Electric & Gas (NYSEG) will hold four Community Connection events in Western New York this month to connect directly with customers, offering resources and addressing account needs. These events allow the Company’s customers to get face-to-face, one-on-one help with a billing concern or with assistance they may require in paying their bill.

“We’re pleased to offer our customers the opportunity to meet with us at different locations and times to meet their needs,” said Christine Alexander, vice president of Customer Service for NYSEG and RG&E. “We know customers enjoy the convenience of being able to speak with a customer service representative in their communities, and we want to offer that and provide the experience they deserve.”

At each of these events, customers can ask questions about their accounts and learn about resources to help manage energy costs.

Details of upcoming events are below: 

Tuesday, September 24 Clarence Town Hall
One Town Place, Clarence		 Noon to 2 p.m.
Tuesday, September 24

Cheektowaga Senior Center
3349 Broadway Street

 4:30 p.m. to 6:30 p.m.
Wednesday, September 25

Depew Municipal Building
85 Manitou Street

 Noon to 2 p.m.
Wednesday, September 25 Alden Municipal Building
13336 Broadway Street		 4:30 p.m. to 6:30 p.m.

 

NYSEG remains committed to the communities it serves and will continue to have a direct presence in the community. The Company strives to provide reliable, responsive service customers have come to expect for 172 years and will work with local organizations to provide access to its programs and offer assistance for customers. 

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