NYSEG Reminds Customers Crews Need Access to Customers' Homes to Continue Restoration Efforts

Customers need to be home, or schedule time for technicians to reconnect gas service


453 customers impacted following incident involving external party digging without a NY UDig ticket
 


BINGHAMTON, NY — October 4, 2024 — New York State Electric & Gas (NYSEG) made significant progress overnight in restoration efforts to ensure the safe delivery of natural gas service to customers in the Elmira division. Natural gas customers in Schuyler County experienced a gas outage due to an external party, without a NY UDig ticket, damaging the gas main. This is impacting 453 customers in the Montour Falls area. 

NYSEG technicians made repairs Thursday and went door-to-door to disconnect the gas service at the meter. Field technicians will now revisit each property to turn the natural gas meter back on and will need access inside the property to safely relight natural gas appliances. For customers not home at the time of a field visit, a door hanger will be placed on the customer’s door to schedule a time to reconnect service. Customers can call the Elmira Natural Gas Department at 585.484.2633 to request reconnection.

The Company is working to restore gas service as quickly as possible. Crews will remain available until all impacted customers are restored. 

To ensure safety, field personnel are utilizing the assistance of local fire and police departments. In the event of a gas emergency or if you smell gas, customers should contact NYSEG at 800.572.1121 or 911 from a safe location. Customers should also ensure CO detectors work properly and replace batteries as needed. 
 

For additional information, including natural gas safety tips, visit the NYSEG webpage for Gas Leaks - NYSEG and Carbon Monoxide - NYSEG. Customers are also encouraged to follow the company’s social media pages: 

•    Facebook: @NYSEandG 
•    Twitter: @NYSEandG
•    Instagram: @nyseg.co

The Company appreciates your patience as crews work to safely restore gas delivery to all of its customers.
 

  

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