8:30 pm: NYSEG Announces Estimated Time of Restoration

Company has more than 750 field personnel working to restore power to customers 

BINGHAMTON, N.Y. — December 18, 2023, 8:30 pm — New York State Electric & Gas (NYSEG) crews continue to make significant progress to restore service to the 1,276 customers who remain without power in the company’s Brewster division, which includes Dutchess, Putnam, and Westchester counties. NYSEG has announced that it expects to restore the majority of its customers by 11 p.m. tomorrow, Tuesday, December 19. The company encourages customers to check online for their individual estimated times of restoration which will be updated as efforts continue.

Today’s severe winds and heavy rain caused power outages impacting more than 21,000 NYSEG customers in its Brewster division. NYSEG onboarded additional support throughout the day and now has more than 750 field service personnel engaged in restoration efforts throughout the division. The company will have crews working into the evening and overnight. Reports from the field indicate significant damage across the region, particularly throughout Westchester and Putnam counties. Today, crews focused on clearing storm debris, setting new poles to replace those damaged by falling trees and fixing circuits that restored power to many impacted customers.

The company urges customers to remain away from storm debris as it may contain downed wires or other damaged equipment. All downed wires should be assumed as energized and be reported by calling NYSEG’s emergency line at 1.800.572.1131 or contacting 911.

NYSEG will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and X). The company also offers customers the following reminders to stay safe if power outages do occur.

Outage Information:

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
  • Customer can use the NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay away from downed wires:

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a power interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power restoration priorities:

The Company’s first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • X: @NYSEandG

NYSEG is a subsidiary of Avangrid, Inc.

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Media Contact:

Sarah Warren
Sarah.Warren@avangrid.com
585.794.9253

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