6:45 PM - NYSEG Continues Efforts to Reduce Outages

Crews continue to make steady progress in restoring service

ONEONTA, N.Y. — November 23, 2024, 6:45 p.m. — New York State Electric & Gas (NYSEG) crews, with the support of an additional 2,000 temporary line workers, are continuing their consistent efforts to restore power to customers in the most heavily affected divisions of Binghamton, Oneonta, Liberty, and Ithaca. Since the initial storm impact in the early morning hours yesterday, more than 116,000 customers have been impacted. Despite challenging conditions and treacherous travel, in less than 24 hours from the peak outages, more than 80 perecent of customers have had their power restored. NYSEG has engaged well over 3,000 storm restoration personnel in the four hardest hit areas, with more than 2,000 line workers, 665 tree trimmers, and 310 damage assessors all contributing to the enormous restoration effort. Difficult terrain and significant snow accumulation continue to plague restoration efforts. 


NYSEG expects to restore the majority of its remaining impacted customers in those divisions by 11 p.m. tomorrow, November, 24, 2024. As further damage information is received from today’s effort, the Company is updating the remaining estimated restoration times to reflect the remaining work to be completed.


Currently, approximately 16,000 customers remain without power. In the Company’s Oneonta Division, which includes parts of Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madision, Oneida, Otsego, Schoharie, and Ulster counties, outages total approximately 9,200. In the Liberty Division, which includes portions of Orange, Sullivan, Delaware, and Ulster counties, there are about 3,300. The Binghamton Division, which includes parts of Broome, Chenango and Tioga counties, has approximately 1,900 outages while the Ithaca Division, which includes portions of Cayuga, Chemung, Cortland, Schuyler, Seneca, Tioga and Tompkins counties, has about 870 outages still remaining. 


Our storm response teams continue to repair damage, make any downed wires safe, clear fallen tree debris, and restore power in off road, remote, rough terrain. The Company is also coordinating response efforts with state and local emergency management authorities. Crews will not stop working until every customer has their power restored. 


NYSEG reminds impacted customers there are several warming stations to help bridge the gap between their outages and restoration:

  • The UHS Delaware Valley Hospital,. 1 Titus Place, Walton, NY 13856. Open 24 hours  
  • The Downsville Fire Department, 15166 State Highway 30, Downsville, NY 13755  Open 24 hours  
  • Conesville Fire House, 1292 State Route 990V, Conesville, NY 12076 Open 24 hours 
  • United Methodist Church,  170 North Main Street, Liberty, NY 12754  Daily from 8pm – 8am
  • St. John's Episcopal Church, 15 St. John Street, Monticello, NY 12701  Daily from 8pm – 8am
  • Highland Town Hall,  4 Proctor Road,  Eldred, NY  12732  10:00am – TBD
  • Pine Hill Fire Company, 265 Main Street, Shandaken, NY. 12465  TBD
  • Big Indian Fire Department, 8 Firehouse Road,  Shandaken, NY 12410  Call for access.
  • Preston Manor Adult Home, 1150 County Rte. 4,  Oxford, NY 13830  Open 24 hours

Dry ice and bottled water distribution locations are also available:

  • Walton Fire Department, 59 West St. Walton, NY  13856   11:00AM - TBD
  • Harpursville Fire Department  2 Main Street, Harpursville, NY 13787  12:00pm – 6:00pm
  • Windsor Fire Department  4 Academy Street, Windsor NY 13865    12:00pm – 6:00pm
  • Town of Binghamton Fire Station 1    967 Hawleyton Rd. Binghamton, NY 13903  Open until 5:00PM
  • Enfield Food Distribution Center  182 Enfield Main Road, Ithaca, NY  14850  7:00AM – 12:00PM
  • Callicoon Highway Department, 31 Wahl Road,  Jeffersonville, NY 12748  2:30pm – 5:00pm 

Please consult our website for additional information.  Please note: as this dynamic support continues to develop, it may be most efficient to contact the distribution location directly for time specifics. 

NYSEG urges customers to avoid storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 1.800.572.1131 or contacting 911.

NYSEG will continue to provide updates throughout the event on its social media channels (Facebook, Instagram, and X). The Company also offers customers the following reminders to stay safe when power outages  occur.

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting www.nyseg.com.
  • Customer can use the NYSEG Mobile App to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay away from downed wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a power interruption

Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

  • To report a power interruption, contact NYSEG at 800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power restoration priorities

The Company’s first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 800.572.1131 to report downed wires. Once vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • X: @NYSEandG
  • Instagram:  @nyseg.co

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Media Contact:

Stacy Bartl
Stacybartl2@rge.com
585.233.4878

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