4:30 PM Liberty and Oneonta Update: NYSEG Crews Endure Tough Conditions to Restore Power

More than 600 field resources are dedicated to restoring power in NYSEG’s Liberty and Oneonta divisions


BINGHAMTON, N.Y. — April 4, 2024, 4:15 p.m. — New York State Electric & Gas (NYSEG) crews continue to make significant progress on power restoration. Currently, approximately 2,136 customers remain without power in the company’s Liberty division (Orange, Sullivan, Delaware, and Ulster counties) and 1,005 customers in its Oneonta division (Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madison, Oneida, Otsego, Schoharie, and Ulster counties). Currently, NYSEG has more than 600 field personnel engaged in restoration efforts across both divisions. 

Crews are spread throughout the division today making critical repairs as safely and quickly as possible. They have worked through tough conditions—including sleet, slippery roads, and severe wind—to address broken poles, downed wires, uprooted trees, broken crossarms, and more. Due to the extensive damage throughout the region and the hazardous weather, cleanup, reconstruction and restoration has been labor-intensive and time consuming. Efforts will continue into the evening and overnight until every customer is restored.

NYSEG urges customers to remain away from storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 800.572.1131 or contacting 911.

 

NYSEG will continue to provide updates throughout the event to the general public on the company's social media channels (Facebook and X). The company also offers customers the following reminders to stay safe if power outages do occur.

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the Company updates the status of the restoration process in its area. Customers can sign up for outage alerts by visiting nyseg.com/Alerts.

  • Customers can use the NYSEG Mobile App to report and check the status of outages. To download the application, search “Avangrid” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, use the NYSEG Mobile App, visit nyseg.com or contact NYSEG at 800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system. 
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

•    Facebook: @NYSEandG
•    Twitter: @NYSEandG

NYSEG is a subsidiary of Avangrid, Inc. 

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