12:00PM - NYSEG Announces Estimated Time of Restoration for Heavily Impacted Divisions

Crews continue to make steady progress in restoring service


ONEONTA, NY — November 23, 2024, 12:00 p.m. — New York State Electric & Gas (NYSEG) continues to make significant progress restoring power to customers most severely impacted by the area’s recent snow storm. Currently, approximately 31,000 customers remain without power. In the Company’s Oneonta Division, which includes Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madision, Oneida, Otsego, Schoharie, and Ulster counties, outages total approximately 17,400. In the Libery Division, which includes Orange, Sullivan, Delaware, and Ulster counties, there are about 6,300. The Binghamton Division, which includes Broome, Chenango and Tioga counties, has approximately 4,200 outages. The Ithaca Division, which includes Cayuga, Chemung, Cortland, Schuyler, Seneca, Tioga and Tompkins counties, has about 3,000 outages still remaining.

NYSEG expects to restore the majority of its remaining impacted customers in those divsions by 11:00 p.m. tomorrow, November, 24, 2024.

NYSEG has approximately 700 additional lineworkers in the area fully engaged in restoration efforts, with more being added today. Our storm response teams are working to assess the damage, make any downed wires safe, clear fallen tree debris from the roads, and restore power in rough terrain. The Company is also coordinating response efforts with state and local emergency management authorities. Our crews will not stop working until every customer has their power restored.

NYSEG reminds impacted customers there are several warming stations to help bridge the gap between their outages and restoration:

  • The UHS Delaware Valley Hospital, which will remain open as long as necessary. 1 Titus Place, Walton.
  • The Downsville Fire Department is open 24 hours. 15166 State Highway 30, Downsville. 
  • Conesville Fire House, which is open until further notice. 1292 State Route 990V, Conesville.
  • United Methodist Church, daily from 8:00AM – 8:00PM.  170 North Main Street, Liberty, NY 12754
  • St. John's Episcopal Church, daily from 8:00AM - 8:00PM. 15 St. John Street, Monticello, NY 12701

Dry ice and bottled water distribution locations are also available:

  • Walton Fire Department, 59 West Street, Walton, NY 13856. Time TBD.
  • Chenango Fire Training Center, 5862 County Road 32, Norwich, NY 13815. 1:00PM – 4:00PM.
  • Harpursville Fire Department, 2 Main Street, Harpursville, NY 13787. 12:00PM – 6:00PM.
  • Windsor Fire Department, 4 Academy Street, Windsor NY 13865. 12:00PM – 6:00PM.
  • Town of Binghamton Fire Station 1, 967 Hawleyton Rd. Binghamton, NY 13903. Time TBD.
  • Enfield Food Distribution Center, 182 Enfield Main Road, Ithaca, NY 14850, Time TBD.

Please consult our website for additional information. Please note: as this dynamic support continues to develop, it may be most efficient to contact the distribution location directly for time specifics. 

NYSEG urges customers to avoid storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 800.572.1131 or contacting 911.

NYSEG will continue to provide updates throughout the event on the company’s social media channels (Facebook, Instagram, and X). The company also offers customers the following reminders to stay safe when power outages occur.  

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting www.nyseg.com.
  • Customer can use the NYSEG Mobile App to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay away from downed wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a power interruption

Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

  • To report a power interruption, contact NYSEG at 800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power restoration priorities

The Company’s first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 800.572.1131 to report downed wires. Once vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • X: @NYSEandG
  • Instagram:  @nyseg.co

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Media Contact:

Stacy Bartl
Stacybartl2@rge.com
585.233.4878

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