10:15AM - NYSEG Releases Daily Storm Restoration Work Plan

Restoration efforts continue for heavily impacted divisions


ONEONTA, NY — November 23, 2024, 10:15 a.m. — New York State Electric & Gas (NYSEG) has released its restoration plan for work that will be completed on Saturday, November 23, 2024 following severe storm impacts in its Binghamton, Oneonta, Liberty and Ithaca divisions. The Company’s crews, working overnight amid closed roads, fallen trees, and wet, heavy snow have been assigned to work every remaining outage-causing incident. They continue to assess and repair damage, and restoration estimates will be posted as soon as possible for areas still without power.

Currently, approximately 33,000 customers remain without power. In the Company’s Oneonta Division, which includes Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madision, Oneida, Otsego, Schoharie, and Ulster counties, outages total approximately 17,500. In the Libery Division, which includes Orange, Sullivan, Delaware, and Ulster counties, there are about 7,100. The Binghamton Division, which includes Broome, Chenango and Tioga counties, has approximately 4,700 outages. The Ithaca Division, which includes Cayuga, Chemung, Cortland, Schuyler, Seneca, Tioga and Tompkins counties, has about 3,200 outages still remaining.


Details of Saturday’s Work Plan Include

Crew Information: NYSEG has approximately 700 additional line workers in the affected areas fully engaged to expedite restoration efforts in all divisions.

Operational Expectations: Crews will be deployed throughout the service territory, making critical repairs as safely and quickly as possible. This will include setting poles to replace those damaged in the storm and completing repairs to both transmission and distribution lines. Additionally, crews will use the daylight hours to complete further damage assessment of the most heavily impacted areas.

Our storm response teams are working to assess the damage, make any downed wires safe, clear fallen tree debris from the roads, and restore power. The company is also coordinating response efforts with state and local emergency management authorities. Our crews will not stop working until every customer has their power restored.

For the safety of our crews and the public, the company reminds customers to please stay away from downed wires and do not approach crews.
NYSEG reminds impacted customers there are several warming stations available to help bridge the gap between their outages and restoration:

  • The UHS Delaware Valley Hospital, which will remain open as long as necessary. 1 Titus Place, Walton.
  • The Downsville Fire Department is open 24 hours. 15166 State Highway 30, Downsville. 
  • Conesville Fire House, which is open until further notice. 1292 State Route 990V, Conesville.

NYSEG urges customers to avoid storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 800.572.1131 or contacting 911.

NYSEG will continue to provide updates throughout the event on the company’s social media channels (Facebook, Instagram, and X). The Company also offers customers the following reminders to stay safe when power outages occur.


Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting www.nyseg.com.
  • Customer can use the NYSEG Mobile App to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay away from downed wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a power interruption

Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power restoration priorities

The Company’s first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • X: @NYSEandG
  • Instagram:  @nyseg.co

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Media Contact:

Stacy Bartl
Stacybartl2@rge.com
585.233.4878

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