Billing & Payment Help
Frequently Asked Questions
To enroll in NYSEG's eBill service, you'll need to create a secure Login ID and password, then follow the instructions to select the account(s) you wish to view and pay online, enter your banking and payment preferences, and you're set.
For other online billing service providers, know that each one operates differently. However, the process typically includes:
- Enrolling with an online billing service provider at their web site.
- Activate your NYSEG account by adding NYSEG to your list of companies for online bill payment.
- View new bills by logging onto your online billing service account at your service provider's web site.
- Pay your NYSEG bill by directing your online billing service provider to transfer money from your bank account to NYSEG electronically.
You decide how much to pay and when the transaction is to occur.
Yes, but you'll need to create a Login ID and password as an authorized user of the account -- if you are not authorized to access the account information, have the account holder contact us to authorize you. You can contact our Customer Relations Center at 800.572.1111, Monday through Friday, 7 a.m. to 7 p.m. excluding holidays.
No. Once you enroll in NYSEG's eBill service or with another online billing provider, we will no longer mail you a bill.
The next time your account bills, you will be able to view your bill online.
After receiving your first bill online, future bills will be available online approximately 28 days after the date that appears on the left side of your most recent bill.
With AutoPay electronic funds transfer NYSEG will automatically deduct your NYSEG payment from your checking account 23 business days after we mail your bill. The actual date that money will be deducted from your account will be noted on each billing statement you receive from us. Enroll online, or by printing our AutoPay Enrollment Form and mail it to us or fill out the form on the back of your bill.
View all of our Payment Options.
We offer you several ways to pay your bill:
-
Receive and pay your NYSEG bill online through our eBill service or through your own online billing provider.
-
Use AutoPay (electronic funds transfer). With AutoPay, we’ll automatically deduct your payment from your checking account on the date indicated on the bill (approximately 23 days after we mail your bill each month). To sign up, Enroll in AutoPay or complete the form on the back of your bill payment stub.
-
Make a one-time payment online or by calling us at 800.572.1111 (and still receive paper bills). Go paper- and worry-free by combining AutoPay and eBill, our online billing services.
-
Mail your payment to NYSEG, P.O. Box 847812, Boston, MA 02284-7812
-
Use our self-service kiosks available at our walk-in offices. They accept cash, credit cards and check transactions. Pay In Person
-
Pay In Person: Bring your payment to one of our approved pay agents – and any Walmart location nationwide – and it will post to your NYSEG account the next business day.
-
Leave your payment in our drop-box at one of our walk-in offices. Pay In Person
Still Need Help? Give Us a Call
Non Emergency Contacts
800.600.2275
24 hours/7 days a week
800.572.1111
Monday - Friday, 7 a.m. - 7 p.m. (excluding holidays)
Emergency Contacts
Natural Gas Emergency
If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.572.1121 or 911 from a safe location.
Electricity Emergency
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.572.1131 for electricity outages or trouble, or use our online form.
If your power is out you can report it online or by calling 800.572.1131.