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critical facility registration form

Critical Facility Registration Form

Critical facilities are defined as those facilities from which essential services and functions for
survival, continuation of public health and safety, and disaster recovery are performed or provided. Critical facilities plan for continuous electric service to ensure business continuity or continuity of government.

Electric service should be maintained through uninterrupted utility service or a momentary interruption followed by a transfer to backup generation. Critical facility owners are responsible for their own backup generation and appropriate fuel.

Types of critical facilities are:

  • Cable Television Facility
  • Cellular Telephone Facility
  • Dialysis Facility
  • Electric Utility Facilities
  • Emergency Cooling Center
  • Emergency Management Office
  • Emergency Medical Facility (Urgent Care)
  • Emergency Shelter
  • Fire Facility
  • Flood Control Structures
  • Fuel Transfer/Loading Facility
  • High Rise Residential Building (12 stories or greater)
  • Hospital
  • Landline Telephone Facility
  • Mass Transit (e.g. tunnels, bridges, ferry terminals, major rail facility)
  • Natural Gas Utility or Pipeline Facility
  • Nursing Home
  • Paramedic and Rescue Facility
  • Police Facility
  • Prison/Correctional Facility
  • Radio Broadcasting Facility
  • Television Broadcasting Facility
  • Waste Water Delivery/Treatment Facility
  • Water Supply System

If you are a critical facility, and have identified yourself as such to NYSEG and provided a direct contact, NYSEG will:

  • Provide pre-storm calls (automated or in person) to your facility before known weather events
  • Communicate any appropriate actions taken by the company during an event
  • Confirm restoration

Pre-storm calls:
When NYSEG's predictive model anticipates outages may last 48 hours or longer, we will conduct pre-storm calls to critical facilities deemed to be in the path of the storm. The purpose of the automated outbound call will be to advise the facility of the potential for a storm related outage and to encourage the facility to closely monitor their local weather forecast.


Actions taken during an event:
During a significant outage event, NYSEG will contact critical facilities that are experiencing electricity outages to: 

  • Advise the facility of the expected duration of the event.
  • Provide the electric emergency phone number should the facility have additional questions or need assistance.
  • Determine if the facility is operating a generator.
  • Inquire about any special issues or concerns the facility has and forward these on to NYSEG operations staff.

Critical facilities will be contacted regularly throughout the event to provide updated information
and address any issues the facility may have.

Restoration confirmation:
After the emergency has ended, NYSEG will contact each affected critical facility to confirm power has been restored.

Submit this form to register as a critical facility or to update your contact information.
If you have multiple facilities, please submit a separate form for each location.

* Required Fields

 BUSINESS INFORMATION
 Business Name*
 
 Street Address*
 
 City*
 
 State*
 
 ZIP Code*
 
 NYSEG 11-Digit Account Number (no dashes)*
 
Please select the critical facility category that best describes this facility:*
 
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 MAILING ADDRESS
Same as Business Address
 Street Address
 
 City
 
 State
 
 ZIP Code
 
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 PRIMARY CONTACT INFORMATION
 Name
 
 Title
 
 Work Phone
  -  -  extension
 Cell Phone
  -  -
 Email
 
 Confirm Email
 
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 SECONDARY CONTACT INFORMATION
 Name
 
 Title
 
 Work Phone
  -  -
 Cell Phone
  -  -

 Email
 

 Confirm Email
 
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 EMERGENCY GENERATOR INFORMATION
 Does this facility have an emergency generator?
Yes  No
 What percent of this facility's load is served by the emergency generator?
 
 What is the fuel source for the emergency generator?
Diesel  Gasoline  Propane  Natural Gas  Other
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 SUBMITTER INFORMATION

Same as Primary Contact

Same as Secondary Contact

 Name
 

 Title
 
 Work Phone
  -  -
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NYSEG will review your request for critical facility status and notify you if your facility does not meet the requirements.

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How we restore service:

Our first priority is responding to known incidents of downed power lines to make the situations safe. 

Once this vital public safety work is complete, we will:

• Assess the damage to the
  electricity delivery system.
• Develop a detailed restoration
  plan.
• Make repairs as quickly as
  possible.

How we restore power following major storms:

We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure.

We also keep in regular contact with our customers who depend on electrically-operated life support equipment.

This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.