Our Company 
contact us

Contact Us

We welcome your comments and will respond to your questions or concerns.


In case of an emergency

If you are experiencing a life-threatening electricity emergency,
please call 911 immediately.
Otherwise, please contact us at 1.800.572.1131 for outages or trouble.

If you are experiencing a natural gas emergency,
or if you smell a natural gas odor, get up, get out and get away!

Then immediately call NYSEG at 1.800.572.1121 or 911 from a safe location.

To report an outage, click here to access Outage Central.



  • Self Service Line: 1.800.600.2275
    (24 hours/7days)
  • Customer Service: 1.800.572.1111
    (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)
  • Payment Arrangements: 1.888.315.1755 

Other Numbers:

  • Hearing/Speech impaired (TTY): Dial 711
  • Dig Safe: Dial 811 or 1.800.962.7962

Mailing Addresses:

  • Payments:
    NYSEG, P.O. Box 847812, Boston, MA 02284-7812
  • Customer Service:
    P.O. Box 5240, Binghamton, NY 13902-5240
  • Corporate offices:

    NYSEG, P.O. Box 5224, Binghamton, NY 13902-5224

Office Address:
  • NYSEG, 18 Link Drive, Binghamton, NY 13904

Frequently Asked Questions:

  • Find your answers here.

Economic Development:

  • Visit us online or contact us at 1.800.456.5153 to learn
    more about economic incentive programs for existing commercial and industrial customers planning to
    expand or new businesses interested in locating in our service territory.
Marketing & Sales:
  • Contact us to learn more about our products and
    programs, including CA$HBACK, Energy Profiler Online,
    Hourly Pricing and SafeGuard Lighting.

Energy Theft:

  • Fill out our energy theft form here.

Property and Casualty Claim:

  • Fill out our property and casualty claim form here.
Shareholder Services:

Thoughts on our

  •  Send us your comments here.


walk-in offices

Our district offices are open Monday through Friday, from
8 a.m. to 4:30 p.m.

  • Auburn: 73 Wright Circle
  • Binghamton: 4425 Old Vestal Road, Vestal
  • Brewster: Terravest Corporate Park, 35 Milan Road
  • Elmira: One Electric Parkway, Horseheads
  • Geneva: 152 Border City Road
  • Hornell: 7760 Industrial Park Road, Arkport
  • Ithaca: Ithaca-Dryden Road
  • Lancaster: 150 Erie Street
  • Liberty: 26 Wierk Avenue
  • Lockport: 6544 Lincoln Avenue  
  • Oneonta: 65 Country Club Road
  • Plattsburgh: 4125 Route 22