Our Company 
news release
  • NYSEG and RG&E urge customers to stay away from downed power lines – even lines that appear dead can be deadly.
  • Emergency generators can be dangerous. Follow manufacturer’s instructions carefully when operating an emergency generator.
  • Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors. Learn more about generator safety at nyseg.com and rge.com.

 

NYSEG and RG&E Responding to Widespread Outages

Binghamton and Rochester, NEW YORK – NYSEG and RG&E, subsidiaries of AVANGRID (NYSE:AGR), report approximately 125,000 customers are without power across the companies service areas as of 11am. More than 1,300 line workers, contractors, and tree contractors have been mobilized to respond to calls of more than 2,000 cases of downed wires. This also includes assistance from neighboring utilities Con Edison, Orange & Rockland, Central Hudson, PSE&G Long Island, and Canadian utilities. Crews have been working since Wednesday afternoon to protect public safety and address downed lines as strong winds caused extensive damage to power lines and structures in communities.

Crews have worked throughout the night to de-energize damaged equipment that may represent a risk to public safety, while also assessing damage and making repairs to maintain service to critical facilities. The companies will provide restoration times for customers as they become available. However, outages may extend longer than 24 hours and in some areas will be a multi-day event. ”Our first priority is safety: of our crews, mutual assistance partners, and the public. We appreciate our customers’ patience as we make safe throughout the day and initiate our restoration service,” said Mark Lynch, president and CEO of NYSEG and RG&E.

Customers can get the latest outage counts; outage locations by county, municipality and streets/roads; and estimated restoration times (as they are available) on the companies’ websites: http://www.nyseg.com/Outages/outageinformation.html or   http://www.rge.com/Outages/default.html. Estimated times for restoration may also change if continuing stormy weather delays progress or causes further outages.

NYSEG and RG&E also encourage customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or email as the companies updates the status of the restoration process in their area. Customers can sign up by visiting the NYSEG website at http://www.nyseg.com/YourAccount/AboutAlerts.html or at the RG&E website at http://www.rge.com/YourAccount/AboutAlerts.html.

 

Power Restoration Priorities
Our first priority is responding to known incidents of downed power lines to make the situations safe. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

 

How We Go About Restoring Power Following Major Storms
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads, focusing first on those circuits where we can restore power to the largest number of customers. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

Customers should remember these tips:
During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online at nyseg.com or rge.com.  
  •  Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting your utility to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • Additional storm safety information is available at nyseg.com or rge.com (click on “Outage Central” and then on “Storm Safety”).