- To report electric emergencies and power interruptions: 1.800.572.1131
- To report natural gas emergencies and odors: 1.800.572.1121
- NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
- Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors. Learn more about generator safety at nyseg.com.
Media Statement: NYSEG Responding to August Thunderstorms
Severe thunderstorms knocked out power to more than 36,000 customers Saturday. As of noon Sunday, power has been restored to all but approximately 11,500 customers, primarily in hardest hit communities in Chenango, Columbia, Greene, and Otsego counties. The company expects to complete restoration in most areas by early evening, although outages for some customers may extend into Sunday night. NYSEG warns the public that no power line is safe to touch, so please stay clear of any lines that may be on the ground or tangled in fallen trees.
NYSEG crews worked through the night, and additional contract crews have also joined the restoration effort. With high temperatures and humidity expected today, NYSEG will distribute water and dry ice in some hard-hit communities. Customers should check to the company’s website for estimated times of restoration in their communities and distribution points for water and dry ice. Customers can also sign up for Outage Alerts at the website to receive outage news and updates automatically by the method of their choice. Visit www.nyseg.com.