>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors. Learn more about generator safety at nyseg.com.
>> NYSEG’s natural gas emergency number is 1.800.572.1121.
NYSEG Crews Battling Treacherous Travel, Continuing Weather Problems to Restore Service
Company Encourages Customers to Stay Safe
Plattsburgh, NY – NYSEG, a subsidiary of Iberdrola USA, is continuing to add crews and support personnel to its storm response team to restore service safely and as quickly as possible as the latest winter storm lingers in the North Country. New storm-related power interruptions caused by heavy, wet snow are continuing and restoration work has been slowed because of treacherous travel and dangerous working conditions.
Based on current damage information and existing outages, NYSEG estimates that it will have restored 95% of the more than 20,000 total storm-related outages in the company's Plattsburgh Division by midnight. The remaining services will be restored by tomorrow evening. As estimated restoration times are set for individual outages, they are available at nyseg.com (click on “Outage Central” and then “Report an Outage and Get Updates”) or 1.800.572.1131.
“This multi-day storm caused considerable damage to our electricity delivery system and presented us with serious travel challenges,” said Mark S. Lynch, president and CEO of NYSEG and RG&E. “Our top priority in a situation like this is to keep our crews safe. We also urge our customers to stay safe and help us ensure the safety of our crews when traveling through work zones.”
Current Outages by County (as of 3:45 p.m.)
For the latest outage information by county, municipality and street/road as well as estimated restoration times as they become available, visit nyseg.com, click on “Outage Central” then on “Outage Information.” For the exact restoration time for your location, click “Report an Outage and Get Updates.”
Power Restoration Priorities
NYSEG’s first priority is responding to known incidents of downed power lines to make the situations safe. (Customers are asked to call 1.800.572.1131 to report downed wires.) Once this vital public safety work is complete, the company will:
- Assess the damage to the electricity delivery system.
- Develop a detailed restoration plan.
- Make repairs as quickly as possible.
How We Go About Restoring Power Following Major Storms
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads, focusing first on those circuits where we can restore power to the largest number of customers. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.
NYSEG offers the following reminders:
Before a Storm Strikes
- Anyone who uses life-sustaining equipment that operates on electricity should contact NYSEG right away (1.800.572.1111). Customers may be enrolled in a critical customer program or provided specific advice on how to prepare for power interruptions.
- Keep flashlights, a battery-powered radio or TV and fresh batteries handy.
- Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)
- Keep a supply of non-perishable food and bottled water on hand.
- Make sure cell phone batteries are fully charged.
During a Power Interruption
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
- To report a power interruption, contact NYSEG at 1.800.572.1131. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online at nyseg.com.
- Listen to a battery-powered radio for weather and power restoration updates.
- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
- Don’t use a natural gas or propane range to heat your home.
- Never use outdoor grills or stoves inside.
- Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
After Power Is Restored
- If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
- Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
- Replenish emergency supplies used during the storm.