Our Company 
news release

NYSEG Crews Continue to Push to Restore Service to Devastated Areas in Oneonta Division
97% of NYSEG Customers’ Power Restored Statewide After Multi-day Storms

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number: 1.800.572.1121

>> The latest outage information: http://www.nyseg.com/Outages/outageinformation.html

NYSEG will distribute dry ice and bottled water today at two locations:

West Winfield Fire Department           
373 West Main St.    
West Winfield, NY 13491    
9 a.m. until supplies last

Earlville Fire Department
8 North Main St.
Earlville, NY 13332
9 a.m. until supplies last

This will be the final news release issued for this event.

Oneonta, NY – Additional NYSEG crews are swarming the towns of Brookfield, Earlville and Hamilton in Madison County and Winfield and West Winfield in Herkimer County to continue restoration efforts for customers affected by the barrage of storms that swept through the region late Thursday.

Very high winds, lightning and heavy rain caused significant damage to many portions of NYSEG’s statewide electric distribution system. Nearly 17,900 customers were without power at the peak of Thursday’s storm, which affected nearly 31,000 customers in total across the NYSEG system.

Resources continue to converge on NYSEG’s Oneonta Division (parts of Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madison, Oneida, Otsego, Schoharie and Ulster counties where NYSEG serves 91,000 customers), focusing particularly in Madison and Herkimer Counties where the storm damage was concentrated.

Brookfield, Earlville, Hamilton and West Winfield Hit Hard
The most damage from Thursday’s storm occurred in Madison and Herkimer Counties where intense weather snapped more than 75 utility poles and brought down 145 power lines, mostly in and around the towns of Brookfield, Earlville, Hamilton and West Winfield. These numbers of affected equipment increased from the counts reported yesterday after crews were able to clear roads and gain access to the area.  

While progress is being made, as of 12:30 p.m., approximately 2,000 customers are without power in NYSEG’s Oneonta Division. Here are the current outage counts in the hardest hit areas:

Madison County

  • Brookfield    654
  • Earlville    203
  • Hamilton   625

Herkimer County

  • Winfield/West Winfield   104

Estimated Restoration Times for Remaining Customers
NYSEG expects to have 90% of the Oneonta Division customers restored by midnight tonight (7/5) and the remainder by tomorrow (7/6) for those customers able to accept service.

Bottled Water and Dry Ice Distribution
NYSEG will distribute dry ice and bottled water today at two locations:

  • West Winfield Fire Department
    373 West Main St
    West Winfield, NY 13491
    9 a.m. until supplies last
  • Earlville Fire Department
    8 N Main St.
    Earlville, NY 13332
    9 a.m. until supplies last

Customers can get more information about water and ice distribution on our website:  http://www.nyseg.com/Outages/dryice.html .

NYSEG will continue to publish estimated times of restoration for each area and will update them as the work continues at http://www.nyseg.com/Outages/outageinformation.html or 1.800.572.1131.

NYSEG offers the following storm emergency tips
During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com. 
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.