Our Company 
news release

NYSEG Making Good Progress Restoring Power after Intense Thursday Night Storms 

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number: 1.800.572.1121

>> The latest outage information: http://www.nyseg.com/Outages/outageinformation.html

NYSEG will distribute dry ice and bottled water today at two locations:

West Winfield Fire Department           
373 West Main St.    
West Winfield, NY 13491    
4 p.m. until dark

Earlville Fire Department
8 North Main St.
Earlville, NY 13332
4:30 p.m. until dark

Oneonta, NY – NYSEG continues to add to its force of workers restoring service to customers who were affected by the barrage of storms that swept through the region late yesterday. Very high winds, lightning and heavy rain caused significant damage to many portions of NYSEG’s electric distribution system across the state. 

At the peak of the storm, nearly 17,600 NYSEG customers were without power. Nearly 31,000 customers in total were impacted by Thursday’s storm.  As of 1 p.m. today, approximately 6,000 customers are without power across the NYSEG system, most in the Oneonta Division.

Oneonta Division Hit Hard
The most damage occurred in parts of NYSEG’s Oneonta Division in Chenango, Herkimer, Madison, and Otsego counties, where the storm snapped 20 utility poles and brought more than 100 lines down. Here are the current outage figures by county:  

  • Chenango    237
  • Herkimer   1,415
  • Madison    1,849
  • Otsego          620

NYSEG expects to have 90% of the Oneonta Division customers restored by midnight Saturday (7/5) and all by noon on Sunday (7/6).  

Bottled Water and Dry Ice
NYSEG will distribute dry ice and bottled water today at two locations: 

  • West Winfield Fire Department
    373 West Main St
    West Winfield, NY 13491
    4 p.m. until dark
  • Earlville Fire Department
    8 N Main St.
    Earlville, NY 13332
    4:30 p.m. until dark

Customers can get more info about water and ice distribution on our website:  http://www.nyseg.com/Outages/dryice.html .

“We certainly understand how inconvenient and frustrating it is to be without power, particularly on a holiday, and our people will continue to work around the clock to restore service as safely and as quickly as possible,” said Mark S. Lynch, president of NYSEG and RG&E. “Despite the considerable challenges posed by the damage left by these storms, we are making good progress.”

As NYSEG completes its damage assessment work, estimated restoration times are assigned to each outage and will be updated as our work continues. Those estimated restoration times are available at http://www.nyseg.com/Outages/outageinformation.html or 1.800.572.1131.

NYSEG offers the following storm emergency tips
During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com. 
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.