Our Company 
news release

November 4, 2012 – 8:45 p.m.

Team of More Than 3,100 Front Line and Support Personnel
Putting Full-Court Press on Remaining Service Interruptions
Crews from as Far Away as Nova Scotia, Missouri, North Carolina, Texas and Minnesota on the Job
NYSEG Emergency Planners Closely Monitoring Developing Storm

Brewster and Liberty, NY – NYSEG is continuing to add to its power restoration team in Westchester, Sullivan, Putnam and Dutchess counties to speed repair of the unprecedented damage from Hurricane Sandy.

“Because of the widespread damage from the storm, it has been a challenge to secure personnel to supplement our work force,” said Mark S. Lynch, president of NYSEG and RG&E. “But since the days before the storm hit, our emergency planners have been working on this challenge. Throughout the restoration effort, their work has paid off.  We continue to be committed to securing the optimal number of people to rebuild our electricity delivery system and restore service as quickly as possible.”

Line and tree crews are being added to the NYSEG power restoration team as they are released from utilities and contractors across the country and from Canada. Crews on the job now number 518.

As the restoration work progresses, NYSEG is closely watching a developing storm system that may bring rain, snow and wind to the region on Wednesday and Thursday. The company’s emergency planners are preparing for the possible impacts from this storm.

The number of outages continues to decline: In NYSEG’s Brewster Division, 52,968 (70%) of the 75,738 customers who lost power have had service restored: in NYSEG’s Liberty Division, 23,423 (81%) of the 28,772 customers who lost power have had service restored.

“We will continue to be on the job until all service interruptions are restored,” Lynch said.

Current Power Interruption Counts
Westchester County 14,400
Sullivan County  4,800
Putnam County  3,200
Dutchess County 1,600 
The company expects that virtually all customers will have power restored by midnight Wednesday, November 7. Customers are reminded that previously unknown damage or areas that remain inaccessible may extend restoration times. 

As damage assessment is completed, estimated restoration times are established for each outage; customers may find these at http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or by calling our automated phone system at 1.800.572.1131. NYSEG is continuing to make proactive calls to customers to gather information to further refine estimated restoration times for each outage.

Key NYSEG Efforts

  • Replaced 324 of the 763 poles broken in its downstate service area.
  • Continues to be in contact with life support and critical care customers.
  • Continues to work with local elected officials to restore power to polling places – using generators, if necessary.
  • Will distribute dry ice and bottled water for the duration of the event.

For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html

Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)