Our Company 
news release

November 3, 2012 – 10:30 a.m.

NYSEG Hits Significant Milestone in Power Restoration Efforts in the Wake
of Hurricane Sandy’s Devastation
Company Continues to Secure Resources as They Become Available

Brewster and Liberty, NY – NYSEG, a subsidiary of Iberdrola USA, continues to make significant progress on service restoration efforts in its Liberty and Brewster Divisions.

 “We’ve reached an important milestone in our restoration efforts,” said Mark Lynch, president, NYSEG and RG&E. “With the army of resources we’ve secured, we’ve broken the 50% mark in the number of customers restored,” Lynch said. “Given the severe damage Sandy inflicted on our electricity delivery system over our 20,000 square-mile service area, we’re encouraged that we’ll meet our restoration goal. We’re concentrating on our hardest hit areas and pushing ahead to get the job done,” Lynch said. The company’s top priority is to restore power safely, and continues to urge customers to stay away from downed power lines. In addition, NYSEG warns customers that cutting NYSEG wires or removing metal from company equipment places them in extreme danger.

Accomplishments in the massive restoration effort thus far include:

  • no injuries within the workforce
  • energizing all priority transmission facilities and substations of the more than 38 transmission segments and 22 substations that were impacted;
  • restoring service to numerous vital facilities such as the Metropolitan Transit Authority;
  • providing additional crews in the Brewster Division to assist counties and towns in making roads safe;
  • mobilizing dozens of additional crews – internal crews have been re-deployed from other company locations as service is restored in those areas and mutual aid crews are actively being secured as their work is completed at other storm-stricken sites. Crews have come from as far away as Nova Scotia, Missouri, North Carolina, Texas and Minnesota.

Due to the extraordinary efforts of NYSEG employees and contractors, statewide NYSEG has restored service to 59% of customers who lost power during the storm. In NYSEG’s Liberty Division, 57% of the 28,772 customers who lost power have been restored and in NYSEG’s Brewster Division, 53% of the 75,738 customers who lost power have been restored. “We appreciate our customers’ patience as we work our plan,” said Lynch. “Despite more than 600 broken poles and approximately 5,000 downed wires to contend with, we’ll rebuild our system safely – and as quickly as possible – so our customers can be up and running.” “We know how critical it is to have electricity and we appreciate the patience and support of our customers,” said Lynch.

> Current Power Interruption Counts

NYSEG (47,878 total)
(Counties with 500 outages or more are listed.)
Westchester County  22,346   
Putnam County  11,125    
Sullivan County  11,251  
Dutchess County 2,318

The company expects that the vast majority of customers will be restored by midnight Sunday, November 4, with remaining customers restored by midnight Wednesday, November 7. Customers are reminded that as assessment is completed, we sometimes find additional damage or areas that remain inaccessible which may extend restoration times. Additionally, some customers may not be ready to receive service should they need repairs to customer-owned equipment. 

The company continues to be in contact with its life support and critical care customers, and will distribute dry ice and bottled water again today and for the duration of the event. 

For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html (NYSEG)
> Restoration Times for Each Outage
As damage assessment is completed and estimated restoration times are established for each outage, they can be found at:
http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or 1.800.572.1131 (NYSEG)

> Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly. Customers are also warned that attempting to cut NYSEG wires or remove metal places them in extreme danger.  
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
  • For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131;
    RG&E customers should call 1.800.743.1701.
  • For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from
    a neighbor’s phone.)