Our Company 
news release

November 2, 2012 – 9:30 a.m.

NYSEG and RG&E Power Restoration Update

Global Estimated Restoration Times
NYSEG: The vast majority of the remaining service interruptions in NYSEG’s downstate service areas are expected to be restored by midnight Sunday, November 4. The remaining customers will have service restored by midnight Wednesday, November 7. This assessment is based on identified damage. As restoration work is completed, we sometimes find additional damage and that can sometimes extend restoration times.

RG&E: The vast majority of remaining service interruptions in the Rochester region are expected to be restored by midnight Friday.  As a result, this will be the last update for this event.

Current Power Interruption Counts
NYSEG (68,199 total)
(Counties with 500 outages or more are listed.)
Westchester County   28,316 
Putnam County  17,743   
Sullivan County  16,402 
Dutchess County 3,248 
Ulster County  2,000  

RG&E (1,747 total)
(Counties with 500 outages or more are listed.)
Monroe County  1,649 
For more details and the latest outage numbers, visit:
http://www.nyseg.com/Outages/outageinformation.html (NYSEG)
http://www.rge.com/Outages/outageinformation.html (RG&E)
Restoration Times for Each Outage
As damage assessment is completed and estimated restoration times are established for each outage, they can be found at:
http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or 1.800.572.1131 (NYSEG)
http://ebiz1.rge.com/cusweb/outagenotification.aspx or 1.800.743.1701(RG&E)

Safety Reminders

  • Stay away from downed power lines – even lines that appear “dead” can be deadly.
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.

For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.

For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)