Our Company 
news release

Storms Tear Through NYSEG’s Downstate Service Area
Leaving Considerable Damage to Electricity Delivery System 

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly.
      NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions
      when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors
      in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number: 1.800.572.1121

>> The latest outage information: http://www.nyseg.com/Outages/outageinformation.html

>> The next news release will be distributed at 4 p.m.

Rochester, NY – While the vast majority of NYSEG’s 18,000-square-mile service area was spared significant damage from yesterday’s storms, the company’s Brewster Division has again taken a direct hit. This morning, 14,400 of NYSEG’s 86,000 customers in Westchester, Putnam and Dutchess counties are without power as a result of severe tree, wind and lightning damage to NYSEG’s electricity delivery system. That’s down from 29,600 total service interruptions as a result of the storm.

NYSEG immediately deployed resources and is continuing to bring additional utility, contract and tree crews into the downstate area to rebuild damaged facilities. NYSEG is also continuing to respond to downed wires incidents to make those situations safe, damage assessment is well under way and crews have begun to restore power in some areas.

“With the weather now on our side, we expect to make solid progress in restoring power,” said Mark S. Lynch, president of NYSEG and RG&E. “We certainly understand that it is inconvenient to be without power and we are committed to restoring service safely and as quickly as possible.”

Once damage assessment is further along, estimated restoration times will be assigned to each outage. Those estimated restoration times will be available at http://www.nyseg.com/Outages/default.html or 1.800.572.1131.

NYSEG offers the following storm emergency tips:

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com. 
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.