Our Company 
news release

NYSEG Making Solid Progress Restoring Power in Westchester, Putnam and Dutchess Counties

75% of Interrupted Services Expected Back on Today; 100% Tomorrow Evening 

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number: 1.800.572.1121

>> NYSEG customers in Westchester, Putnam and Dutchess counties should contact their town officials about the availability of dry ice and bottled water.

>> The latest outage information: http://www.nyseg.com/Outages/outageinformation.html

>> The next news release will be distributed at 8 p.m.

Rochester, NY – An army of crews from NYSEG, other utilities and contract tree services are making head way in repairing widespread damage to NYSEG’s electricity delivery system as a result of yesterday’s violent storms. Approximately 4,700 of NYSEG’s 86,000 customers in Westchester, Putnam and Dutchess counties are currently without power. The storms caused a total of 29,600 NYSEG service interruptions in the three-county region.

NYSEG deployed crews to the area beginning last evening and is continuing to bring additional utility and tree crews into the downstate area to rebuild damaged facilities. NYSEG is also continuing to respond to downed wires incidents to make those situations safe, damage assessment is well under way and crews have begun to restore power.

“We are encouraged by the progress we have made so far today, and we will be on the job around the clock until all service is restored,” said Mark S. Lynch, president of NYSEG and RG&E. “We appreciate our customers’ patience and understanding as we go about our work.”

As restoration times are determined for each outage, they are available at http://www.nyseg.com/Outages/default.html or 1.800.572.1131.

NYSEG offers the following storm emergency tips:

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com. 
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.