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news release

NYSEG Outlines Process for Having Services Restored in Areas That Have Been Flooded

Binghamton, NY – NYSEG is working closely with county and municipal officials to restore electricity and natural gas services safely and as quickly as possible in areas that have been flooded. Once NYSEG is permitted to enter areas that have been flooded, the company can assess damage to utility equipment and implement plans to restore individual services where conditions permit.

NYSEG offers the following information to customers who are located in areas that NYSEG is permitted to enter and who are ready to have service restored.

To have ELECTRICITY SERVICE restored call 1.800.453.1931. (Electricity service must be restored before natural gas service can be restored.) The following conditions must exist:
• The customer must be present for the crew to reconnect the service.
• The basement must be free of water.
• The electric panel must be clean and free of debris.
• If the electric equipment has been under water, the customer must have the main fuse box/circuit breaker box inspected by a Certified Electrical Inspector. (Please note that requirements may vary by county and municipality. Contact your local code enforcement department for more information.)

To have NATURAL GAS SERVICE restored call 1.800.453.1931. The following conditions must exist:
• The customer must be present for the crew to reconnect the service.
• The basement must be free of standing water.
• NYSEG crews will check the condition of NYSEG equipment.
• At least one natural gas appliance not affected by the flood must be ready to light. For safety reasons, the customer will need to have a plumbing or heating contractor make sure the gas appliances affected by the flood are in working order before we can reconnect and relight the pilots.
• Under no circumstances should anyone other than a NYSEG employee attempt to turn on natural gas service.

Important information for customers affected by the flood:
• If you smell natural gas, get up, get out and call us from a neighbor’s phone at 1.800.572.1121 or call 911.
• If your home or business has been condemned or if you are not going to need electricity and/or natural gas service for an extended period, call us at 1.800.453.1931 so we can turn off your service. This will discontinue your bills while you are out of service.