Our Company 
news release

NYSEG Has Restored Power to 90% of Customers Who Lost Service as a Result of Tropical Storm Lee

 >> To report electric emergencies and power interruptions, NYSEG customers  should call 1.800.572.1131; to report natural gas emergencies, 1.800.572.1121.

 >> If you smell natural gas, get up, get out and call your natural gas company or 911  from another location. Do not light matches, use any electrical appliances, turn lights on  or off, or use the phone at the location of the suspected leak – any of these actions could  provide a source of ignition for any natural gas that is present.

 >> Stay out of flooded basements! Energized wiring or outlets below the water line may  pose a hazard; natural gas service in a flooded basement may also pose a danger.

 >> Stay away from downed power lines. Even lines that appear “dead” can be deadly.

>> Dry ice and bottled water locations: http://www.nyseg.com/Outages/default.html. Thus far, NYSEG has distributed more than 392,000 pounds of dry ice and 71,000 gallons of bottled water. NYSEG is also providing masks and gloves at dry ice/bottled water locations to assist customers with clean-up work.
 
Binghamton, NY
– NYSEG has restored electricity service to more than 40,000 of the 44,000 customers who lost power as a result of flooding and other damage from Tropical Storm Lee. Approximately 8,000 natural gas customers are without service as a result of flooding in Apalachin, Conklin, Binghamton, Vestal, Endicott, Endwell, Johnson City, Candor and Kirkwood.

Where conditions permit:
• NYSEG’s flood response team of 850-plus is continuing to restore electricity service.
• NYSEG is prepared to have 90% of the natural gas system restored by Saturday. Full restoration is dependent on local codes, requirements and directives; safe and adequate access to remaining areas; proper repair of customer-owned equipment.

Status of NYSEG Substations
• Castle Gardens:
Using a portable substation at the Castle Gardens site, NYSEG has restored electricity service to approximately 2,800 of the 3,600 customers who lost service when the substation was flooded.

• Goudey: NYSEG has restored electricity service to nearly 2,800 of the 3,000 customers who lost service when the substation was flooded.

• Lounsberry: Using a portable substation at the Lounsberry site, NYSEG has restored electricity service to nearly 1,300 of the 2,000 customers who lost service when the substation was flooded. To continue restoration of service to customers served by this substation, NYSEG is running a new power line from across the river to the substation or bringing in a second mobile substation. 

• Owego (Lower): NYSEG has restored electricity service to nearly 200 of the 850 customers who lost service when the substation was flooded.

• South Owego: Electricity service has been restored to all 700 customers who lost service as a result of transmission line issues.

• Apalachin: Electricity service has been restored to all but one of the nearly 820 customers who lost service as a result of transmission line issues.

• Bodle Hill and Bodle Hill Tap: Electricity service has been restored to all but 11 of the more than 3,100 customers who lost service as a result of transmission line issues.

Natural Gas Main Repairs – Vestal 
A natural gas main break as a result of a wash out on Main Street in Vestal has been repaired. Service has been restored to many of the 1,300 customers who were affected by the main break. Service to the remainder of customers is expected to be restored today unless NYSEG cannot gain access to homes or businesses.  

Plans for Restoring Natural Gas Service in the Village of Owego
The Village of Owego was devastated by floodwaters from the Susquehanna River. Now that floodwaters have receded, NYSEG is shutting off natural gas services, has made good progress in assessing damage to the natural gas delivery system and is developing plans for restoring service. Part of the village is served by a medium-pressure natural gas system and other parts are served by a low-pressure system. Customers served by the low-pressure system will be without service for considerably longer than those served by the medium-pressure system.

Note: Electricity transmission lines are high-voltage lines that carry power over long distances. These transmission lines enter substations where the voltage of the power is reduced. The lower-voltage power then exits the substations into the distribution lines that serve homes and businesses. Together, transmission lines and substations are the backbone of the electricity delivery system.