Our Company 
news release

NYSEG Has Restored Thousands of Services Where Floodwaters Have Receded and Access Is Possible

 >> To report electric emergencies and power interruptions, NYSEG customers  should call 1.800.572.1131; to report natural gas emergencies, 1.800.572.1121.

 >> If you smell natural gas, get up, get out and call your natural gas company or 911  from another location. Do not light matches, use any electrical appliances, turn lights on  or off, or use the phone at the location of the suspected leak – any of these actions could  provide a source of ignition for any natural gas that is present.

 >> Stay out of flooded basements! Energized wiring or outlets below the water line may  pose a hazard; natural gas service in a flooded basement may also pose a danger.

 >> Stay away from downed power lines. Even lines that appear “dead” can be deadly.

>> Dry ice and bottled water locations: http://www.nyseg.com/Outages/default.html. Thus far, more than 276,000 pounds of dry ice and 58,000 gallons of bottled water have been distributed.
Binghamton, NY – NYSEG’s team of more than 600 employees in the Binghamton Division are making progress restoring electricity and natural gas services interrupted as a result of unprecedented flooding caused by Tropical Storm Lee’s assault on the Northeast. A total of approximately 44,000 NYSEG electricity customers and 8,000 NYSEG natural gas customers were impacted as a result of the flooding. NYSEG has restored service to approximately 29,000 electricity customers and continues to make repairs and inspections of affected natural gas facilities.

“Floodwaters have receded more quickly than expected in some areas and that has enabled us to work with county and municipal officials to begin the labor-intensive process of restoring services,” said Mark S. Lynch, president of NYSEG and RG&E. “Knowing that some locations will remain inaccessible perhaps for days and based on the damage we know about now, both to our systems and our customers’ homes and businesses, the totality of our work will be measured in days and perhaps weeks.”

Working in Concert With County and Municipal Leaders to Ensure Safety
NYSEG is working closely with county and municipal leaders to carefully coordinate joint “re-entry” plans into flooded areas. As waters continue to recede, NYSEG is conducting on-going damage assessment on facilities as they become accessible. The company has established joint electricity and natural gas task forces to safely coordinate restoration efforts. Due to the uncertainty of the receding water levels and ensuring coordination with government officials, estimated times of restoration are not available at this time.

Where possible, NYSEG has begun to restore service to customers. As a result of this work, some customers that were not impacted by the flood and did not lose natural gas or electricity service may experience service interruptions as repairs are being made to the system. This is of critical importance to ensure the safety of our customers and service workers.

For those customers whose homes or businesses have been flooded …
>> To have electricity service restored once flood waters have receded:
Customers should contact their utility to discuss specific circumstances; a safety inspection by a certified electrical inspector may be necessary before service can be restored. Someone must be present for service to be turned on, the basement must be free of water and the electrical panel must be clean and free of debris. Customers and contractors should never attempt to turn on electricity service.
>> To have natural gas service restored once flood waters have receded: If the natural gas meter and/or regulator were under water, customers must first contact their natural gas company. If any natural gas equipment (furnace, boiler, water heater, etc.) has been under water, they need to contact a plumbing and heating contractor to have the equipment checked. Customers can then contact their natural gas company to have service restored. Customers and contractors should never attempt to turn on natural gas service.

Current Numbers of Customers Without Service
Approximately 13,600 NYSEG electricity customers in the Binghamton Division are without service.

Approximately 8,000 natural gas customers are impacted from flooding in Apalachin, Conklin, Binghamton, Vestal, Endicott, Endwell, Johnson City, Candor and Kirkwood.

NYSEG’s Restoration Plans for Flooded Substations:
- Castle Gardens

NYSEG has gained access to the site and is in the process of connecting a portable substation to reestablish the source supply for the distribution circuits. Once the portable substation has been energized, NYSEG will begin restoring the distribution circuits where conditions permit and in conjunction with natural gas restoration efforts.  

- Goudey
NYSEG has energized all portions of the distribution circuit originating at this substation and is working to restore additional services where conditions permit.

- Lounsberry
NYSEG is in the process of connecting a portable substation to re-establish the source supply for the distribution circuits. Once the portable substation has been energized, NYSEG will begin restoring the distribution circuits where conditions permit.  

- Owego (Lower)
Once floodwaters recede and access to the site is permitted, NYSEG will assess damage to the facility and make any necessary repairs.

NYSEG’s Restoration Plans for Substations Affected by Transmission Line Issues:
- South Owego Substation
NYSEG has gained access to the site and is in the process of connecting a portable substation to re-establish the source supply for South Owego, Apalachin and Bodle Hill areas.

Natural Gas Main Repairs – Vestal and Vestal Center
A natural gas main break as a result of a wash out in Vestal and Vestal Center (along South Main Street) on Thursday has left approximately 1,300 customers without service. NYSEG personnel have gone door to door to shut off individual services in preparation to make repairs and restore service to the main. Repairs to the main are complete and NYSEG personnel have started to go door to door to begin restoring service to customers who are ready for service. NYSEG expects the majority of service restorations to be completed by late Sunday and the remainder on Monday.

Plans for Restoring Natural Gas Service in the Village of Owego
The Village of Owego was devastated by floodwaters from the Susquehanna River. Now that floodwaters have receded, NYSEG is shutting off services, assessing damage to the natural gas delivery system and developing plans for restoring service. Part of the village is served by a medium-pressure natural gas system and other parts are served by a low-pressure system. Customers served by the low-pressure system will be without services for considerably longer than those served by the medium-pressure system.

Note: Electricity transmission lines are high-voltage lines that carry power over long distances. These transmission lines enter substations where the voltage of the power is reduced. The lower-voltage power then exits the substations into the distribution lines that serve homes and businesses. Together, transmission lines and substations are the backbone of the electricity delivery system.