Our Company 
news release

NYSEG Team Eager to Begin Repair Work in Earnest
While Some Services Have Been Restored, High Water Hampers Efforts

 >> To report electric emergencies and power interruptions, NYSEG customers  should call 1.800.572.1131; to report natural gas emergencies, 1.800.572.1121.

 >> If you smell natural gas, get up, get out and call your natural gas company or 911  from another location. Do not light matches, use any electrical appliances, turn lights on  or off, or use the phone at the location of the suspected leak – any of these actions could  provide a source of ignition for any natural gas that is present.

 >> Stay out of flooded basements! Energized wiring or outlets below the water line may  pose a hazard; natural gas service in a flooded basement may also pose a danger.

 >> Stay away from downed power lines. Even lines that appear “dead” can be deadly.

 >> Dry ice and bottled water locations: http://www.nyseg.com/Outages/default.html

Binghamton, NY – While record river levels have dropped dramatically, in some instances high water is still holding back NYSEG’s team of damage assessment and service restoration personnel that has grown to more than 600 – some from as far away as Maine.

“We continue to survey the damage to our facilities from the air, we have a plan of action in place based on what we know now and our team is ready to spring into action as soon as the water drops and we can access areas that are currently flooded,” said Mark S. Lynch, president of NYSEG and RG&E, who got a first-hand look at the devastation yesterday. “We have a lot of work ahead of us, but we’re ready to restore service safely and as quickly as possible.”

NYSEG is working closely with county and municipal leaders to carefully coordinate joint “re-entry” plans into flooded areas.  As waters continue to recede, NYSEG is conducting on-going damage assessment on facilities as they become accessible.  Mobile substations that were safely staged just outside of flooded areas are being relocated closer to substations for eventual re-energizing of the substations when waters recede.  The company has established joint electric and natural gas task forces to safely coordinate restoration efforts.  Due to the uncertainty of the receding water levels and ensuring coordination with government officials, estimated times of restoration are not available at this time.

Where possible, NYSEG has begun to restore service to customers.  As a result of this work, some customers that were not impacted by the flood and did not lose natural gas or electricity service may experience service interruptions as repairs are being made to the system.  This is of critical importance to ensure the safety of our customers and service workers.

Approximately 13,000 NYSEG electricity customers in the Binghamton Division and 650 electricity customers in the Oneonta Division are without service. As a result of turnoffs (Conklin, Binghamton, Vestal, Endwell, Johnson City, Candor, Deposit, Walton, Wellsburg) and the natural gas main break in Vestal (see below), approximately 5,200 customers are without natural gas service, primarily in the Binghamton region. This figure is likely to increase as NYSEG is able to gain access to areas such as Owego where as many as 5,000 to 6,000 natural gas customers may be affected.

Here’s a run down of NYSEG’s service restoration plans:

  • Castle Gardens Substation (Flooded)
    3,600 customers without electricity service
    Once floodwaters recede and access to the site is permitted, NYSEG will move in and connect a portable substation to restore service where conditions permit.
  • Goudey Substation (Flooded)
    750 customers without electricity service
    Once floodwaters recede and access to the site is permitted, NYSEG will assess damage to the facility and make any necessary repairs.
  • Lounsberry Substation (Flooded)
    2,000 customers without electricity service
    Once floodwaters recede and access to the site is permitted, NYSEG will connect a portable substation to restore service where conditions permit.
  • Owego (Lower) Substation (Flooded)
    850 customers without electricity service
    Once floodwaters recede and access to the site is permitted, NYSEG will assess damage to the facility and make any necessary repairs.
  • Sidney (Railroad Street) Substation (Flooded)
    650 customers without power
    NYSEG was able to energize portions of the two circuits in this area, restoring service to more than 1,000 customers. NYSEG is working to restore additional services where conditions permit. 
  • South Owego Substation (Affected by flooding at Goudey Substation and transmission line issues)
    700 customers without electricity service
    NYSEG plans to set up an alternate feed to restore service to customers where conditions permit.
  • Apalachin Substation (Transmission line issues)
    820 customers without electricity service
  • Bodle Hill Substation and Bodle Hill Tap (Transmission line issues)
    2,300 customers without electricity service
  • Natural Gas Main Repairs – Vestal and Vestal Center
    A natural gas main break as a result of a wash out in Vestal and Vestal Center (along South Main Street) on Thursday has left approximately 1,300 customers without service. NYSEG personnel have gone door to door to shut off individual services in preparation to make repairs and restore service to the main. Once repairs to the main are complete, NYSEG personnel will have to go door to door again to begin restoration to individual services to customers that are ready for service.  NYSEG expects the majority of service restorations to be completed by late Sunday and the remainder on Monday.

NYSEG continues to provide dry ice and bottled water to customers.  Thus far, more than 185,000 pounds of dry ice and 47,000 bottles of water have been distributed.

For those customers whose homes or businesses have been flooded …
>> To have electricity service restored once flood waters have receded: Customers should contact their utility to discuss specific circumstances; a safety inspection by a certified electrical inspector may be necessary before service can be restored. Someone must be present for service to be turned on, the basement must be free of water and the electrical panel must be clean and free of debris. Customers and contractors should never attempt to turn on electricity service.
           
>> To have natural gas service restored once flood waters have receded: If the natural gas meter and/or regulator were under water, customers must first contact their natural gas company. If any natural gas equipment (furnace, boiler, water heater, etc.) has been under water, they need to contact a plumbing and heating contractor to have the equipment checked. Customers can then contact their natural gas company to have service restored. Customers and contractors should never attempt to turn on natural gas service.