Our Company 
news release

This is the final news release for this event


NYSEG Hits 99% Mark for Service Restorations
Crews Will Remain on the Job 24/7 Until All Power Is Back On

>> Dry ice and bottled water locations: http://www.nyseg.com/Outages/dryice.html 

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations. NYSEG’s natural gas emergency number is 1.800.572.1121.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> Outage information: http://www.nyseg.com/Outages/outageinformation.html

>> Follow us on Twitter: @NYSEandG www.twitter.com/nyseandg.

>> The next news release will be distributed at 8 a.m. tomorrow.

Rochester, NY – NYSEG’s power restoration team has restored 99% (287,000 of 290,000) of the services interrupted as a result of damage from Hurricane Irene. (In these figures, customers that have been interrupted and restored more than once are counted for each time they have been interrupted and restored.)

More than 1,500 people, including approximately 530 line and tree crews from as far away as the Midwest, are on the job. The NYSEG team will continue to work 24/7 until all service is restored.

Approximately 3,200 customers are currently without power:

  • 300 in NYSEG’s Brewster Division (parts of Westchester, Putnam and Dutchess counties). All power is projected to be restored by late tonight (September 3).  
  • 2,900 in NYSEG’s Oneonta Division (parts of Broome, Chenango, Delaware, Greene, Herkimer, Madison, Oneida, Otsego, Schoharie and Ulster counties). Road closures and inaccessibility issues continue to impede damage assessment and the restoration of power to approximately 1,000 customers. All customers without power in the accessible areas are projected to have power restored by late Monday (September 5).  The restoration of service to those customers in inaccessible areas will depend on NYSEG’s ability to gain access to assess damage and make repairs.

Service has been restored to all Liberty and Plattsburgh division NYSEG customers who were without power as a result of damage from Hurricane Irene.

Even after power is restored in each area, customers will continue to see NYSEG and contract crews doing clean-up work and, in some cases, making permanent repairs where temporary repairs were made earlier. NYSEG encourages customers to report any limbs hanging on power lines or situations they believe may be hazardous by calling 1.800.572.1131.

NYSEG is keeping close watch on the potential for severe thunderstorms and heavy rain to affect parts of its service area through the weekend and into early next week. These storms could cause new power interruptions and customers should be prepared.

Storm Stats – NYSEG Statewide Service Area

  • 664,000 pounds of dry ice and 75,000 gallons of bottled water distributed to customers
  • 3,000+ incidents of wires down
  • 300+ broken poles
  • 27 transmission lines locked out; 26 now back in service
  • 19 substations out of service; all now back in service