Our Company 
news release

NYSEG Power Restoration Update

>> Dry ice and bottled water locations: http://www.nyseg.com/Outages/dryice.html 

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations. NYSEG’s natural gas emergency number is 1.800.572.1121.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> Outage information: http://www.nyseg.com/Outages/outageinformation.html

>> Follow us on Twitter: @NYSEandG www.twitter.com/nyseandg.

>> The next news release will be distributed at 8 a.m. tomorrow.

Rochester, NY – NYSEG’s power restoration team has restored 279,000 of the 289,000 services interrupted as a result of damage from Hurricane Irene. (In these figures, customers that have been interrupted and restored more than once are counted for each time they have been interrupted and restored.)

More than 1,500 people, including 620 line and tree crews from as far away as the Midwest, are now on the job. The NYSEG team will continue to work 24/7 until all service is restored.

Approximately 9,700 customers are currently without power:

  • 4,200 in NYSEG’s Brewster Division (parts of Westchester, Putnam and Dutchess counties).
  • 5,400 in NYSEG’s Oneonta Division (parts of Broome, Chenango, Delaware, Greene, Herkimer, Madison, Oneida, Otsego, Schoharie and Ulster counties).
  • 60 in NYSEG’s Plattsburgh Division (parts of Clinton, Essex, Franklin and Hamilton counties).
  • 20 in NYSEG’s Liberty Division (parts of Sullivan, Orange, Delaware and Ulster counties).

Based on the extent of the known damage thus far, NYSEG estimates the following power restoration times:

  • Brewster Division: All but approximately 4,000 customers will have power restored by late tonight (September 2). All power is projected to be restored by late Saturday (September 3).  
  • Liberty Division: All power is projected to be restored by late today (September 2).
  • Plattsburgh Division: All power is projected to be restored by midnight Saturday (September 3). NYSEG’s Plattsburgh Division customers who do not have power are asked to contact the company at 1.800.572.1131.
  • Oneonta Division: Road closures and inaccessibility issues continue to impede damage assessment and the restoration of power to approximately 1,000 customers. Many of the customers in accessible areas who do not have power will have service restored by late tonight (September 2), with all customers in accessible areas projected to have power restored by late Monday (September 5). The restoration of service to those customers in inaccessible areas will depend on NYSEG’s ability to gain access to assess damage and make repairs.

As estimated times of restoration are refined, they are posted at http://www.nyseg.com/Outages/outageinformation.html.

Even after power is restored in each area, customers will continue to see NYSEG and contract crews doing clean-up work and, in some cases, making permanent repairs where temporary repairs were made earlier. NYSEG encourages customers to report any limbs hanging on power lines or situations they believe may be hazardous by calling 1.800.572.1131.

Storm Stats – NYSEG Statewide Service Area

  • 624,000 pounds of dry ice and 65,000 gallons of bottled water distributed to customers
  • 3,000+ incidents of wires down
  • 300+ broken poles
  • 27 transmission lines locked out; 24 now back in service
  • 19 substations out of service; all now back in service