Our Company 
news release

NYSEG Power Restoration in the Home Stretch 


>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number is 1.800.572.1121.

>> Up-to-date outage information by county, city/town/village and street/road, as well as restoration times as they become available, can be found at here

>> Dry ice and bottled water will be available on Saturday from 9 a.m. to 12 noon at the Lake Carmel Fire Department (851 Route 52, 1 mile north of the intersection of Route 52 and Route 311) and Amawalk Fire Station # 4 (2513 Amawalk Road – also known as NY Route 35 – at the intersection of Liberty Way in the Hamlet of Amawalk Heights).

>> The next news release for the Brewster Division will be distributed at 9 a.m. tomorrow.

Brewster, NY – NYSEG has restored power to approximately 25,000 customers who lost electricity service due to yesterday afternoon’s severe thunderstorms.  The storms rolled through NYSEG’s East Region, causing serious damage to the company’s electricity delivery system, especially in the Brewster Division that includes all or parts of Dutchess, Putnam and Westchester counties. Approximately 700 customers in NYSEG’s Brewster Division are currently without power. That number is down considerably from the total number of storm-related outages in the division, which exceeded 25,000. 

NYSEG crews, personnel from RG&E (NYSEG’s sister company), and contract line and tree crews will continue working around the clock until all power is restored.  Restoration of power for all customers is expected to be achieved on Saturday. 

During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.