Our Company 
news release

NYSEG Making Steady Progress Restoring Power in Capital Region
>> NYSEG urges customers to stay away from downed power lines – even lines that appear “dead” can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> NYSEG’s natural gas emergency number is 1.800.572.1121.

>> The next news release will be distributed at 4 p.m. 


Clifton Park, NY – Dozens of NYSEG, Rochester Gas and Electric (RG&E) and contract line and tree crews have restored power to more than 4,100 of the 9,000 Mechanicville Division customers who lost power as a result of yesterday’s destructive storm. Approximately 4,900 NYSEG customers, primarily in Columbia and Rensselaer counties, are currently without power.

NYSEG expects that many of its customers who are without power will have service restored by this evening, but some customers in the hardest hit areas will not have power until Wednesday. In some locations, significant ice on trees and power lines as well as difficult road conditions are making the power restoration work extremely challenging.

During a power interruption
• Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

• Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.

• Listen to a battery-powered radio for weather and power restoration updates.

• Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.

• Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.

• Don’t use a natural gas or propane range to heat your home.

• Never use outdoor grills or stoves inside.

• Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.

After power is restored
• If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.

• Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.

• Replenish emergency supplies used during the storm.