Outage Central 
news release

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> The next news release will be distributed at 9:30 p.m.



Plattsburgh, NY, April 28, 2010 (4:30 p.m.) – Local NYSEG crews, supplemented by additional crews from across the state, are working to repair damage to the company’s electricity delivery system from the late winter storm that dropped wet, heavy snow across much of the company’s service area in northern New York. More than 6,800 customers in the company’s Plattsburgh Division (including parts of Clinton, Essex, Franklin and Hamilton counties) had their electricity service interrupted at the peak; approximately 1,200 customers are currently without power.  The areas with the most customers without power are the Towns of Altona, Champlain, Chazy and Ellenberg.  NYSEG expects to restore service to many of those customers tonight, with all customers expected to have power restored by late Thursday.  However, additional outages are possible due to predicted strong winds as well as snow melting off tree branches which then come into contact with electrical conductors.

NYSEG reminds people to stay far away from any downed power lines. “Even lines that appear ‘dead’ can be deadly,” said Mark Leta, NYSEG’s manager of regional operations.  

Leta said NYSEG appreciates customers’ patience and understanding as the company continues its power restoration work. “Without the support we receive from our customers and from many organizations in the communities we serve, our job would be much more difficult,” he said. 

Customers without power who have not yet reported it or customers who need to report a hazardous situation should contact NYSEG at 1.800.572.1131.

During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After your power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.