Our Company 
news release





 Rochester, NY, March 12, 2010 – With the weekend weather forecast calling for significant rainfall, NYSEG encourages customers in flood-prone areas to consider how their electricity and natural gas services could be affected by flooding. By taking appropriate actions, customers affected by flooding can ensure their safety and lessen potential property damage. 

NYSEG offers customers the following tips:

  • If flooding of your home or business is about to occur or has already occurred, call your electricity and natural gas (if applicable) companies to turn off your services. Never attempt to turn off electricity or natural gas service yourself.
  • Stay out of flooded basements. Energized wiring or outlets below the water line may pose a hazard; natural gas service in a flooded basement may also pose a danger. 
  • To have electricity service restored once flood waters have receded: Contact an electrician to check your home or business to make sure that it is safe to have your electricity service turned on and then contact your electricity company. If your main fuse box or circuit breaker box has been under water, you must have the box inspected by a Certified Electrical Inspector before service can be restored. You must be present for our crew to reconnect service, your basement must be free of water and your electrical panel must be clean and free of debris. Customers and contractors should never attempt to turn on electricity service.
  • To have natural gas service restored once flood waters have receded: If the natural gas meter and/or regulator were under water, you must first contact your natural gas company. If any of your natural gas equipment (furnace, boiler, water heater, etc.) has been under water, you need to contact a plumbing and heating contractor to have the equipment checked. You can then contact your natural gas company to request that service be restored. Customers and contractors should never attempt to turn on natural gas service.

NYSEG also reminds customers:

  • If you smell natural gas, get up, get out and call your natural gas company from another location. Do not light matches, use any electrical appliances, turn lights on or off, or use the phone at the location of the suspected leak – any of these actions could provide a source of ignition for any natural gas that is present.
  • Stay away from downed power lines. Even lines that appear “dead” can be deadly.
  • To report electric emergencies and power interruptions, NYSEG customers should call 1.800.572.1131; to report natural gas emergencies, 1.800.572.1121.