NYSEG RESTORES SERVICE TO 80% OF THE CUSTOMERS AFFECTED
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FOR IMMEDIATE RELEASE
Geneva, NY, September 16, 2008 (7 a.m.) – NYSEG crews worked through the night and have restored service to 80% of the approximately 12,000 customers left without power after severe winds buffeted the area. Because of the extensive and widespread damage to our electricity delivery system – including broken poles and multiple downed wires – NYSEG estimates that some of the remaining 2,490 affected customers in the Geneva* division will be without power until midnight Wednesday. Line crews are working diligently to restore service as quickly as possible. Additional line crews from outside the area have been mobilized to assist with the massive restoration effort. Customers who are still without power and who have not contacted NYSEG should call the electric emergency number at 1.800.572.1131.
NYSEG will be distributing dry ice and bottled water free of charge at the Geneva Service Center, 152 Border City Road from 1 to 7 p.m. and at the Newark Service Center, 111 Filkins Road from 2 to 7 p.m.
Meanwhile, NYSEG urges people to stay far away from any downed power lines. “Even lines that appear ‘dead’ can be deadly,” said Judy Schroeder, NYSEG’s director - regional operations. “We are concerned about the safety of our customers; please stay away from all downed lines and report them immediately to NYSEG and emergency services.” NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
In addition to staying away from downed power lines, NYSEG offers the following tips:
- If your basement or home is in danger of flooding, contact NYSEG to turn off your electricity and/or natural gas service. Never enter a flooded basement or home until electricity and natural gas service have been turned off.
- Listen to a battery-powered radio for weather and power restoration updates.
- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean that you have to unplug it, turn off the circuit breaker or remove the fuse for the circuit in your home that provides power to this equipment. Leave one light switch “on” so you’ll know when power has been restored.
- Emergency generators can be dangerous. If you use one, carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
- Keep your refrigerator and freezer closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
After your power is restored:
- If your basement or home was flooded, have an electrician check your home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
- Turn on appliances and sensitive electronic equipment one at a time to avoid overloading your circuits.
- Replenish emergency supplies used during the storm.
About NYSEG: NYSEG is a Rochester-based subsidiary of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. We serve 872,000 electricity customers and 256,000 natural gas customers across more than 40% of upstate New York. By providing outstanding customer service and meeting our customers’ energy requirements in an environmentally-responsible manner, we will continue to be a valuable asset to the communities we serve. For more information about NYSEG, visit nyseg.com.
* NYSEG’s Geneva Division includes all or parts of Ontario, Seneca, Wayne and Yates counties.